Returns & Refunds policy

At Tameli Studio, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and exchanges policy. Please review the following guidelines to ensure a smooth process:

1. Eligibility:

To be eligible for a return or exchange, items must be unused, in their original condition, and returned within 7 days of receiving your order.

Personalised or customised items are not eligible for return or exchange unless they arrive damaged or defective.

2. Initiating a Return or Exchange:

To initiate a return or exchange, please contact us at info@tamelistudio.com.au within the eligible time-frame.

Please include your order number, the reason for the return or exchange, and any relevant photos if the items are damaged or defective.

3. Return Shipping:

Customers are responsible for the cost of return shipping unless the items received are damaged, defective, or incorrect.

We recommend using a trackable shipping service for returns to ensure the items reach us safely.

4. Refunds and Exchanges:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.

If approved, refunds will be processed to the original method of payment within 7 business days.

Exchanges will be processed promptly, and replacement items will be shipped out as soon as possible.

5. Damaged or Defective Items:

If you receive damaged, defective, or incorrect items, please contact us immediately so we can resolve the issue.

We may require photos or other documentation to assess the damage or defect and determine the appropriate course of action.

6. Contact Us:

If you have any questions or concerns about our Returns and Exchanges Policy, please contact us at [email address]. Our customer service team is here to assist you.

Thank you for shopping with Tameli Studio. We value your satisfaction and aim to provide exceptional service with every order.